Can someone help me choose the right dress or outfit?

Yes! Our boutique team offers personal styling assistance and can recommend dresses, colors, sizes, and coordinating accessories for your little one’s special occasion.

Glorietta 4: +63 906 045 0003

SM Megamall: +63 960 438 3639

Can you help me choose the right size?

Of course! Please have your child’s height, chest, waist, and age ready, and our boutique team can help recommend the best size. You may also check the size guide on each product page.

Can you help me put together a complete look?

Yes! We’d love to complete her Spinkie look with coordinating tiaras, headbands, dolls, and other accessories.

Can my child try on dresses before purchasing?

Yes! Your little one may try on available dresses at our Glorietta 4 and SM Megamall boutiques. For a particular style, color, or size, please contact the boutique before visiting.

Where can I find your boutiques?

Visit our Stores page for boutique locations, contact details, and current store hours.

Where can I find the size guide?

Each Spinkiewear product has its own size guide on the product page. We recommend checking your child’s measurements before ordering.

My child is between sizes. Which size should I get?

Fit varies by style, but if your child is between sizes, we generally recommend considering the larger size. You may also contact our boutiques for sizing assistance.

Will the color look exactly the same as it does online?

We do our best to represent colors accurately, but shades may vary slightly due to lighting, photography, screen settings, and our delicate layered fabrics. If a particular shade is important to you, our boutique team would be happy to assist.

How should I wash and care for my Spinkie dress?

Most Spinkie dresses may be gently hand washed in cold water with mild detergent and air dried. Avoid soaking, bleach, wringing, and tumble drying. For dresses with sparkle details, some sparkle shedding may naturally occur over time and with wear or washing.

Do you have dresses for babies?

Yes! Selected Spinkiewear styles are available from 6 months. Please check each product page for available sizes.

Do you customize dresses?

We do not currently offer dress customization, but our boutique team would be happy to help you find a beautiful Spinkie style for your special occasion.

Do your dresses come with petticoats?

Petticoats are sold separately. Add one for extra volume and an even more magical twirl!

Are the accessories shown with a dress included?

Tiaras, headbands, dolls, and other accessories are generally sold separately unless the product description states otherwise.

What is included with a Spinkie canopy?

Inclusions vary by canopy or set. Please check the product description for exactly what is included. Decorative accessories shown in styled photos may be sold separately.

Will the canopy color look exactly the same as it does in the photos?

Colors may vary slightly due to lighting, screen settings, and room surroundings. Our delicate sheer fabrics may also look different depending on the wall or background behind them. If you’d like help choosing a shade, please contact our boutiques.

How do I install my Spinkie canopy?

Our canopies are designed to hang securely from the ceiling. Please follow our Canopy Installation Guide/Video and make sure your hook and mounting method are suitable for your ceiling

What if my ceiling is high? Can I adjust the height of the canopy?

Yes. Tie a strong nylon string securely to the ribbon loop at the top of the canopy and adjust it to your desired height. Make sure all knots and mounting points are secure before use.

Can I use a Spinkie canopy over a bed?

Yes! A Spinkie canopy can create a magical space over a bed, reading nook, or play area, provided it is securely and safely installed.

How do I clean and care for my Spinkie canopy?

Spinkie canopies are DRY CLEAN ONLY. Please do not hand wash, machine wash, soak, or immerse them in water, as the bamboo ring should not get wet.

Are garlands, cushions, bows, and other decorations included with the canopy?

Only when specifically stated in the product description. Many accessories shown in our styled photos are available separately so you can create your own magical Spinkie space.

How do I know if an item is available?

Availability is shown on our website. For boutique stock, please contact Glorietta 4 or SM Megamall before visiting if you’re looking for a particular item, size, or color.

Do you offer free shipping within the Philippines?

Yes! Enjoy FREE SHIPPING on Philippine orders worth ₱5,000 and above.

For orders below ₱5,000:
₱300 – Metro Manila & Cavite
₱380 – Other areas in the Philippines

How long does local delivery take?

Delivery time depends on your location and courier operations. Once dispatched, you’ll receive tracking information so you can follow your order’s journey.

Which couriers do you use for Philippine orders?

We generally ship Philippine orders through W Express or LBC, depending on the destination and shipment.

Do you offer same-day delivery?

Same-day delivery may be arranged for boutique purchases from Spinkie Glorietta 4 or SM Megamall, subject to availability and boutique hours. Please contact the boutique first and wait for confirmation that your order is ready before arranging and paying for your rider.

Do you ship internationally?

Yes! We ship internationally via DHL Express, typically within 3–7 business days after dispatch, depending on destination and customs. Your shipping fee is calculated at checkout before payment based on your destination and order.

Will I have to pay duties and taxes for an international order?

International orders may be subject to duties, taxes, or import charges imposed by your country. These are separate from Spinkie’s shipping fee and are the recipient’s responsibility.

Can I track my order?

Yes! Once your order ships, we’ll provide tracking information so you can follow its journey to you.

Can I return or exchange an item?

Eligible full-priced items may be exchanged within 7 days of receipt, subject to our Returns & Exchanges Policy. Please contact us before sending or bringing an item back

Can sale or discounted items be returned or exchanged?

Sale and promotional items are final sale and cannot be returned or exchanged, except for incorrect or confirmed defective items.

What condition must an item be in for an exchange?

Items must be unused, unworn, unwashed, undamaged, and in their original condition, with all original tags and packaging intact.

Can I exchange an item purchased online at a boutique?

Yes, subject to eligibility and availability. Please contact the boutique before visiting so our team can assist you.

Who pays for shipping when exchanging an item?

For size, color, or preference exchanges, the customer shoulders return and replacement shipping plus the applicable Exchange Handling Fee. These charges do not apply if Spinkie sent an incorrect item or the item is confirmed defective.

What should I do if I receive an incorrect or damaged item?

Please contact us within 7 days of receipt with your order number and clear photos of the item and packaging. Our team will be happy to assist with the next steps.

What is the Spinkie Princess Passport?

The Spinkie Princess Passport is our boutique-exclusive loyalty and rewards program, where little princesses can collect Sparkle Points and unlock magical Spinkie rewards along their Princess Journey.

How can I get a Princess Passport?

Princess Passports are available to qualifying customers at our Glorietta 4 and SM Megamall boutiques. Ask one of our Passport Royal Keepers to check your eligibility.

Can I earn Princess Passport stamps from online purchases?

The Princess Passport is currently boutique-exclusive, so stamps and Sparkle Points are earned from qualifying purchases at our Spinkie boutiques.

What rewards can I receive?

Your Princess can unlock special rewards and magical Spinkie treats as she collects stamps and Sparkle Points. Your Royal Keeper will guide you through the current rewards and milestones.