We accept exchanges on full-priced items within seven (7) days of receipt.

Day 1 is the date your order is marked as delivered based on the courier’s tracking information.

To be eligible for exchange, the item must be:

• Unused, unworn, unwashed, and undamaged
• In its original condition
• With all original tags attached and untampered
• In its original packaging

All items returned to Spinkie will be inspected upon receipt. Spinkie reserves the right to determine whether an item meets the conditions for exchange.

For hygiene reasons, we cannot accept returns or exchanges of:

• Hair accessories
• Undergarments
• Dresses or clothing that include bloomers

These items are considered final sale.

For hygiene reasons, we cannot accept returns or exchanges of:

• Hair accessories
• Undergarments
• Dresses or clothing that include bloomers

These items are considered final sale.

Eligible items may be exchanged for a different size or color of the same product, subject to availability.

If your preferred size or color is unavailable, you may choose another item of equal or higher value. If the replacement item is of higher value, the customer will need to settle the price difference.

If a lower-priced item is selected, any remaining balance cannot be refunded or converted to store credit.

Approved exchanges are subject to an Exchange Handling Fee of ₱300 for Philippine orders or USD 10 for international orders.

This fee covers the administrative handling and processing of the exchange and is separate from any shipping or delivery costs associated with returning the original item and sending the replacement item.

For exchanges due to size, color, or change of preference, the customer is responsible for both the Exchange Handling Fee and all applicable return and replacement shipping costs.

The Exchange Handling Fee will not apply if Spinkie sent an incorrect item or if the item is confirmed by our team to have a manufacturing defect.

For exchanges due to size, color, or change of preference, all shipping and delivery costs associated with returning the original item and sending the replacement item are the responsibility of the customer.

These shipping costs are separate from the applicable Exchange Handling Fee.

If Spinkie sent an incorrect item or an item is confirmed to have a manufacturing defect, our team will advise you on the appropriate return and replacement arrangements.

We carefully inspect our products before they are released or shipped. However, if you believe you received an incorrect, damaged, or defective item, please contact us within seven (7) days of receiving your order.

Please provide:

• Your order number or proof of purchase
• A clear photo of the entire item
• Clear photos showing the issue or damaged area
• Photos of the packaging, if applicable

Our team will review the concern and advise you on the appropriate next steps.

Please note that minor variations in handmade details, fabric texture, embellishments, or other characteristics that do not affect the item’s intended use may not necessarily be considered defects.

We do our best to represent our product colors as accurately as possible. However, actual colors may vary slightly from what appears in photographs or on your screen due to lighting, photography, screen or device settings, fabric type, and other factors.

For canopies in particular, sheer fabrics may appear lighter, deeper, or slightly different depending on the lighting and surrounding colors in the room.

Slight color variations between the actual product and its online representation are not considered defects.

If color is particularly important to your purchase, we recommend visiting or contacting one of our boutiques before ordering.

Before sending or bringing back an item, please contact our boutique team so we can confirm its eligibility and check the availability of your preferred replacement.

You may call or message us via Viber:

Spinkie Glorietta 4
+63 906 045 0003

Spinkie SM Megamall
+63 960 438 3639

Please have your order number or proof of purchase ready, together with photos of the item when applicable.

Your exchange request must be made within the applicable seven (7)-day exchange period. Please do not send an item back without first contacting our team.

If you would like to exchange an item purchased online at one of our boutiques, please contact the boutique before visiting.

Our team will first confirm whether the item is eligible for exchange and whether your preferred replacement is available.

The applicable Exchange Handling Fee will still apply to eligible online purchases exchanged at a boutique.

For eligible change-of-size, change-of-color, or change-of-preference requests, Spinkie offers exchanges rather than refunds.

Shipping fees, Exchange Handling Fees, and other applicable charges are non-refundable.

This does not affect any rights or remedies available to customers under applicable consumer protection laws.

We are unable to provide price adjustments for previously completed purchases if an item is subsequently discounted or included in a promotion.

The price paid at the time the order was completed will apply.

Please check the size guide, product description, color, measurements, and other product details carefully before completing your purchase.

If you’re unsure about sizing, color, styling, or product availability, our boutique team would be happy to assist you before you order.

By placing an order with Spinkie, you acknowledge and agree to our Store Policies, including this Returns & Exchanges Policy.