STORE POLICIES

PAYMENT

Credit Card

Just enter your credit card details and then check out. Please note that there may be instances when your Credit Card company will require you to authorize the transaction. This means your order is still PENDING PAYMENT. Please coordinate with your bank/Credit Card provider directly. Your order will automatically be processed once you’ve confirmed the transaction with your bank/Credit Card provider.

Paypal

Simply enter your PayPal account details. No PayPal account? No problem!  You may sign in to PayPal as guest and still use your credit card to pay for your order.

Bank Deposit / GCash

This option is only available for Philippine customers. You may pay for your order via online/mobile transfer or over-the-counter payment. Available options are BDO, BPI, UnionBank, and GCash.

BPI: Black Friday Marketing Current Account – 1760 0092 84

BDO: Black Friday Marketing Savings Account – 0101 0007 7226

UnionBank: Black Friday Marketing Savings Account – 0019 8000 1422

GCash: Mutya B. – 0939 9211 645

Your order will be reserved under your name for 24 hours. Your order will be shipped once your payment has been cleared by the bank. Please email sharon@spinkie.com with a picture/scanned copy of the deposit slip or a screenshot of your payment confirmation.

SHIPPING

We ship anywhere in the world via DHL. Packages that are on hand are shipped within 1 to 3 business days after order placement. If a product is on Pre-Order, it will be shipped after the specified number of pre-order days. Should there be a delay in shipping, we will notify you via email.

*Shipping Considerations due to Covid-19 Quarantine

Because of Covid-19, the whole country was placed under community quarantine. This has affected our workshop hours, fabric shipment, and shipping schedule. We ask for your patience and understanding should there be some delays with the processing and shipping of your order. Rest assured that we are taking all necessary steps to ensure your safety through the safe handling of our products.

Philippines

We provide free shipping for orders worth PhP 1,500 and up, and there’s a flat shipping fee of PhP 100 for orders PhP 1,499 and below.  You will get your package within 1 to 7 business days post ship date.  There may be some delays with the shipping due to the General Community Quarantine.

Brazil, Venezuela, India

We have experienced some problems shipping to these countries due to unpredictable Customs practices. If you are from any of these countries and wish to order our products, kindly email sharon@spinkie.com.

Russia

You may order from our stockist in Russia, www.babyroomsleep.ru

Everywhere Else

If your order is on hand, we should be able to ship right away via DHL and you should get it within 3 to 7 business days post ship date. Your shipping fee will be computed upon check out, once you have entered your shipping address, and before payment confirmation. However, if you want to make sure, feel free to message sharon@spinkie.com and we can double check your shipping fee.

Customs

Each country has a different set of rules regarding international shipment. Should your local customs decide to charge you additional fees, duties and taxes, you will have to shoulder these charges.

ORDER STATUS

You will receive an order confirmation from us once your order has been successfully processed and shipped. We will be sending you the Tracking Number so you can monitor the status of your package.

FEEDBACK

We would be pleased to hear from you. Please send your messages, comments, inquiries or requests to us by sending us an email at sharon@spinkie.com. We will gladly respond within 24 hours. 

RETURNS AND EXCHANGES

We make sure that the products shipped to you are in good condition and according to your order. We can accept returns and exchange for full-priced products only, within 7 days of purchase (Day 1 is when the order was received based on the courier status report). The products to be returned and exchanged have to be unused, unwashed, unworn, undamaged, and with all the original tags in place. Products have to be in their original packaging as well. Shipping fees for the product being returned, as well as the replacement, are to be shouldered by the customer. Spinkie reserves the right to decide whether the product is indeed eligible for return and exchange, that is the product is unused, unwashed, unworn, undamaged and with all tags in place.

Products bought during a promotion (i.e. sale, free shipping, etc.) cannot be returned or exchanged. 

We also cannot accept returns and exchanges for the following products due to health reasons: hair accessories and undergarments (dresses with bloomers) 

*By placing an order with spinkie, you are agreeing to our Store Policies.